Definition of an Emotionally Intelligent Organization

An emotionally intelligent organization is one in which everyone communicates with understanding and respect, people work in collaboration with each other, and respect for others is demonstrated throughout the organization. The manager models good listening skills and uses open-ended questions to communicate with employees.

There is a constant flow of positive feedback between manager and employees. Managers reframe negative feedback in a way that motivates employees to take responsibility for themselves. There is an atmosphere of appreciation that exists in this workplace environment.