Manager Communication Examples:

Stating an “I” message:

“Jim, I am pleased with how you handled the XYZ account. Our client feels you have been really concerned about their issues.”


Ask effective questions:

What led you to this decision?

What suggestions for improvement do you have?

When will this action take place?

When do you consider you will make changes?

Where do you feel you need help?

Why are you considering taking this action?

How do you plan to turn this situation around?

How do you plan to implement this change?


Restate/Rephrase a Statement:

“I think the point you are making in saying…is that you feel strongly about...”