Examples of Communication Techniques

Example of “The Language of High Expectations”


Focus on the positive with the employee.

Assume the employee intends to take “ownership and responsibility” for their behavior or performance.


Example Statement:


“Bill, I enjoy our working relationship and your facilitating our team meetings. That’s why I feel confident we are able to resolve anything that seems a problem between us concerning our last meeting. I know the two of us can handle this situation in a positive way and move forward in our working together.”


Example of Expecting a Positive Outcome with Employee


Focus on the present with the employee.

State your expectation concerning the behavior or performance issue.

Express your confidence in the employee’s ability to take action on their own behalf.

Ask for suggestions and action steps the employee intends to take in handling the situation.



Example Open-Ended Question:


“John, what steps do you think you need to take to turn this performance or behavior situation around?”



Ask Employee for Ideas


Ask employee for ideas in handling the situation:

What suggestions for improvement do you have?

What are your expectations for handling this situation in the future?

When are you considering on making changes?

Where do you feel you need help?

Are you prepared to make changes in how you respond to this situation in the future?